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política de Privacidade

Hotel Anacapri Limited Privacy Policy We are committed to ensuring that Your privacy is protected and We understand the need for appropriate protection of all Personal Information provided by You to Us. This Privacy Policy has been created in order that You understand the importance that We attach to this issue and Our commitment to ensure that We comply with UK legislation and the General Data Protection Regulations (“GDPR“). This Privacy Policy (“Privacy Policy”) describes the treatment of any personal data provided to or collected by Hotel Anacapri Limited, a company registered in England and Wales under number 07576602 with its registered office at Burley, 237 Guildford Road, Normandy, Surrey, GU12 6DX (Anacapri, We, Us) or provided to or collected by online travel agents on Our behalf and passed to Us by them or provided to or collected by Our bookings software provider eviivo Limited, a company registered in England and Wales under number 5002392 with offices at 154 Pentonville Road, London, N1 9JE (“eviivo”) on Our behalf and passed to Us by them. 1. Definitions Booking(s) refers to the reservation of accommodation with Anacapri. Booking Confirmation refers to the notification issued by Us or eviivo, to confirm a Booking made with Us. Booking Service refers to the accommodation search facility operated by Us and/or by eviivo which may be Used to search for, book and pay for accommodation. Communication Facility refers to any bulletin boards, chat rooms, Web based forms, or other messaging or communication facilities between You and Us (if any) or You and eviivo (if any), as may be available from time to time on any Website or Booking Service operated by Us or eviivo. Establishment refers to accommodation included in and displayed via eviivo’s Booking Service. Form refers to a Web-based or an email-based data entry form designed by Us or by eviivo and Used to help Us or eviivo to collect information about You. Anacapri refers to Hotel Anacapri Limited, a company registered in England and Wales under the number 07576602 and having its registered office at Burley, 237 Guildford Road, Normandy, Surrey, GU12 6DX. Anacapri operates the Anacapri guest accommodation which is situated at Gyllyngvase Road, Falmouth, Cornwall TR11 4DJ which includes the processing of online payments for bookings made via the Booking Service and the processing of online, manual and telephone payments for bookings and other services provided to You. eviivo refers to eviivo Limited, a company registered in England and Wales under the number 05002392 and having its registered offices at 154 Pentonville Road, London, N1 9JE. eviivo operates the www.toprooms.com and www.eviivo.com Websites and the eviivo Booking Service, which includes the processing of online payments for bookings made via the Booking Service. Intellectual Property Rights refers to all patents, copyright, database rights, design rights, moral rights, registered designs, trademarks or service marks, trade names, or know-how (whether registered or not and including any applications or rights to apply for registration) and all rights or forms of protection of a similar nature whether subsisting now or at any time in the future anywhere in the world. You (and related expressions like “Your” and “Yours” and “Yourself”) refers to You, a User of the Website or the Booking Service or the Communication Facility operated by eviivo and to You, a User of Our Website, and guest accommodation and other services and facilities operated by Us. Your Content refers to business contact information, ratings, reviews, comments, photographs or other information and material, including personal information which may include, without limitation, Your name, address, town, postcode, country, email and phone number as Well as billing information or payment card details (“Personal Information“) which You consent to share with eviivo and with Us when You submit a Form, a Booking or a Guest Review or make a Booking or enquire about a Booking or a function or other event or services that We provide. We (and related expressions like “Us” and “Our” and “Ours” and “Ourselves”) refers to Anacapri as the operator of the Anacapri guest accommodation which is situated at Gyllyngvase Road, Falmouth, Cornwall TR11 4DJ. We (and related expressions like “Us” and “Our” and “Ours” and “Ourselves”) refers to eviivo as the operator of the toprooms Website and Booking Service. Website refers to a Website operated by Us and/or eviivo, which includes a Communications Facility or a Booking Service operated by Us and/or eviivo. The Website may refer to any Website Using a domain or sub-domains owned by Us and/or eviivo including but not limited to hotelanacapri.co.uk, hotelanacpari.net, hotelanacapri.com, eviivo.com, toprooms.com, bookdirectrooms.com, and on.eviivo.com 2. Your consent When Using this Website, or the Booking Service or Guest Review Service operated by Us and/or eviivo on the Website, and providing Your personal details, We and/or eviivo collect, Use and retain Your personal information for the sole purpose of fulfilling Our services to You or completing a Booking transaction (contractual obligation), including the sharing of any necessary Personal Information with the relevant third parties (for example Us or eviivo or a travel agency) where this is necessary to allow Us to fulfil Our obligations under the terms of this Privacy Policy or eviivo to fulfil their obligations. Where You have expressly provided consent online when asked to do so, We and/or eviivo may also Use Your Personal Information to communicate information to You about Our products and services and to improve Our understanding of the needs of potential and existing Users of Our services. 3. Collection, Use & retention of Personal Information We collect, Use and retain Personal Information about You only to the extent that is reasonably required to conduct Our business effectively. The information collected by Us varies depending on the service You request from Us. We may collect personal details such as but not limited to Your name, address, accommodation details, credit/debit card number and expiry date, billing details and telephone numbers (“Personal Information”) either when You Use Our Communication Facility, or when You Use Our Booking Service. Your credit/debit card details are only Used to process the transaction You have requested, and are NOT stored or Used in any other way by Us. We may also collect Personal Information directly from You when You speak to Us over the telephone or send Us correspondence or submit an accommodation review or a review of Our services. We Use Personal Information to complete transactions on Your behalf and to ensure that We can efficiently manage and track transactions that are processed through Our system. We also Use Personal Information to monitor Our system’s efficiency and Usability, and to test and develop enhancements and changes to the way We do business. We may also collect Your Personal Information when We undertake market research or ask a third party to undertake market research on Our behalf, in accordance with the terms of this Privacy Policy. When You agree to participate in any such market research, and give Us consent to Use Your Personal Information where asked to do so, Your Personal Information shall remain confidential in compliance with the terms of this Privacy Policy, and shall be Used for the sole purpose of improving Our services to You, or analysing, compiling and publishing general market trends. For the avoidance of doubt, published market trend information shall be provided at aggregate level only and shall not disclose any Personal Information. The Personal Information that We collect is stored securely on servers in the United Kingdom and processed by Our staff based in the United Kingdom and the European Union and by eviivo staff based in the United Kingdom, in Tunisia and the European Union. The Personal Information We collect may also be accessed by staff outside the European Economic Area (EEA) who work for Us or for eviivo, including the eviivo affiliated subsidiary in Tunisia. The Personal Information We collect may also be shared with third parties where this is necessary to process and complete Bookings or payment transactions on Your behalf, to fulfil Our and eviivo’s contractual obligation to You, or allow the relevant third parties to fulfil their obligations to You in providing the service You requested. Such third parties may be located outside the EEA and may store the data We share with them outside the EEA. Third parties may include without limitations:- An accommodation provider that You selected via the Booking Service, a third party operating the Website which made the Booking Service available to You (for example: an online travel Website, or regional and local tourism organisations), or a payment processor (for the processing of card payments) (“Booking Partners”). one of Our one of eviivo’s contracted suppliers (for example: the data centre hosting Our or eviivo’s services, or a market research company handling surveys on Our behalf or on behalf of eviivo). (“Suppliers”). Booking Partners and Suppliers operating under a contractual agreement with Us or eviivo are either bound by the terms of this Privacy Policy or that of eviivo or are required to comply with current applicable data protection regulations. Although this Privacy Policy applies to Personal Information about You that may have been shared with third parties under the terms of this Privacy Policy, or provided to Us by third parties, We are not responsible for the privacy policies of those third parties or the operators of the sites that offer Our Booking Service, and We will not be liable for those third parties’ data protection policies and practices. If You are a business partner concerned with the protection of Your Personal Information, We recommend that You Use a distinct separate business email, business address, business phone line and business bank account rather than Use Your personal data. Should You, as a business partner, choose to provide Personal Information to Us in response to a specific request for business contact details (for example a business email, address, and phone number), You understand and agree that any Personal Information provided in this context shall be deemed to be Your business contact data, and Your consent to its Use as business information, and that this data will NOT be protected by the provisions of this Privacy Policy and GDPR. You understand and agree that when You provide business contact data and business Content to Us, You give Us the right to Use and publish said business Content and contact data via the internet, via email, and/or share it or publish it via Our travel distribution partners. 4. Protection of Personal Information We maintain appropriate security standards and procedures in relation to the collection, Use and retention of Your Personal Information in order to prevent unauthorised access or disclosure. 5. Disclosure to third parties Personal Information is shared with Our group companies, contractors, data processing companies including operators of global distribution systems and payment clearing houses, banks and professional advisers. We share only the Personal Information necessary to deliver any supply of products and/or services by Us to You or in order to ensure the successful completion of a transaction processed through Our system or for other related purposes. We may also disclose Your Personal Information when necessary to protect against fraud or any other crime (Usually by providing such information to a reputable information reporting organisation) or in the event that We sell Our business then to the purchaser of that business. Your Personal Information may also be processed by Our Bank Lloyds Bank plc, for the sole purpose of being able to process Your card payment where applicable. The processing of Your card payment includes fraud monitoring and fraud management and other checks related to the fight against money laundering and the financing of terrorism. Your Personal Information may also be processed by eviivo’s Bank for the sole purpose of being able to process Your card payment where applicable. The processing of Your card payment includes fraud monitoring and fraud management and other checks related to the fight against money laundering and the financing of terrorism. We may in addition from time to time share non-personal, non-individual information in aggregate form with third parties for business purposes, for example We may tell Our Booking Partners including regional tourism agencies and commercial distributors the number of customers or level of bookings in certain demographic groups. The sharing of aggregate data does not involve the disclosure of Personal Information which can identify any particular individual. Third parties may publish or Use Your Personal Information if You have expressly provided this Personal Information to Us or eviivo as Your business contact information, as part of the Content You supply when advertising Your accommodation on certain travel sites, to ensure that third parties and potential guests are able to contact You. Finally, We may disclose Your Personal Information to the relevant competent authorities (for example police, customs, central banks and tax authorities) at any time and where required to do so by law or to comply with any legal obligation or requirement, such as an order of the court. 6. Employee access to Personal Information Your Personal Information is disclosed to Our employees, agents and representatives on “a need to know” basis and We confirm that all such persons understand the importance of client confidentiality and privacy. We, and Our business partners, may Use Your Personal Information in order to contact You to perform the fulfilment or payment of any Bookings made via the Booking Service, or to respond to or follow-up any enquiries You have made via the Website(s) We operate. 7. Share facility If You Use any social media share facility on Our Website or on eviivo’s Website and give Us details of another person (e.g. their name and email address), You should make sure that the other person is content to share their personal information with Us and eviivo and receive information from Us and eviivo. We will only Use their data for the purpose of sharing information via email, text, letter or social media. 8. Updating, maintenance and accuracy of Your information We do Our best to ensure that all information held relating to You is kept up-to-date, accurate and complete. Data populated by You (including Your personal details entered in any fields) is Your sole responsibility and any changes to any aspect of Your personal data should be updated directly by You. If You have any questions or comments about Our Privacy Policy, please contact Us on anacacpri@btconnect.com and We will endeavour to respond as soon as possible. We are informed that the processes and data storage methods provided by eviivo have been approved by the Information Commissioner’s Office (www.informationcommissioner.gov.uk) and that their registration number is Z1431368. 9. Cookies and other non-personal information Cookies are tiny files placed onto the hard drive of Your device when You register or fill-out a Form or subscribe and cookies enable Our server to recognise who You are each time You return. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a Web browser and will remain valid until its set expiry date, unless deleted by the User before the expiry date; a session cookie, on the other hand, will expire at the end of the User session, when the Web browser is closed. Our Website Uses cookies to store certain information and this includes both session and persistent cookies, and We may automatically Use cookies to collect non-personal information about You, such as the type of internet browser You Use, the Website from which You have come to Our Website. Cookies also allow Us to collect Your IP address (the unique address which identifies Your computer on the internet and classifies as Personal Information) which is automatically recognised by Our Web server. This information is only Used to assist Us in providing an effective service on the Website and to collect broad demographic information for aggregate Use. We may make limited Use of cookies to deliver content specific to Your interests, retain Your personal preferences or hold session information in order to improve the Website’s Usability, analyse how Our Website is being Used, administer the Website, prevent fraud and improve the security of the Website, or personalise the Website for each User. We Use Google Analytics to analyse cookies. We ask You to consent to our use of cookies in accordance with the terms of this policy when you first visit Our Website. By using Our Website and agreeing to use cookies when asked to do so, You consent to Our use of cookies in accordance with the terms of this policy. We may Use third-party advertising companies to serve ads on Our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or Web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If You would like more information about this practice and Your choices, please visit the Network Advertising Initiative Website (//www.networkadvertising.org). You can erase or block cookies from Your device if You want to (Your device manual or Help information for Your browser should tell You how to do this). If You block or delete cookies, You may not be able to Use all the features of Our Website or You may find the Website less Usable. 10. Your rights You have the right to request a copy of the Personal Information We hold about You, and You have the right to request that Your Personal Information be rectified, transferred elsewhere, and/or deleted from Our systems. You also have the right to withdraw any consent previously given to Us with regard to the collection and processing of Your Personal Information. To the extent that We have a legal obligation to hold Your Personal Information – for example the requirement to hold invoice information for up to seven (7) years and the requirement to provide guest registration information to the local health & safety or police authorities – the minimum information required, including Personal Information, shall be held until the legal requirement expires and this minimum required Information shall be passed to the relevant authorities. Our security procedures mean that We may request proof of identity before We are able to disclose any Personal Information to You. 11. Complaints Procedure Where applicable, if as part of Our Booking Service and under the terms of this Privacy Policy, We have been passed Your Personal Information by a travel agency or other third party for the sole purpose of completing a Booking on for You, You may need to direct Your request to those third parties also. If You wish to make a complaint about Our data protection and privacy policy, including the rights given to You under GDPR, You may contact Us by telephone, email, letter or fax. We do not require complaints to be made in writing. Wherever possible, complaints will be dealt with promptly, and You will normally receive a response under thirty (30) working days. If You are dissatisfied with the outcome of Your complaint, You may choose to escalate the complaint internally by contacting Us at anacapri@btconnect.com. A response to an escalated complaint will normally be made within a further ten (10) working days. Our contact details are as follows: Hotel Anacapri Limited Address: Gyllyngvase Road, Falmouth, Cornwall TR11 4DJ Telephone: +44 (0) 01326 311454, Fax: +44 (0) 01326 311454 Registered Office Address: Burley, 237 Guildford Road, Normandy, Surrey GU12 6DX General enquiries: anacapri@btconnect.com

A eviivo Limited está hospedando nosso sistema de reservas e nosso site, mas eles não são responsáveis pelo conteúdo exibido no site. Consulte a política de privacidade da eviivo Limited em https://eviivo.com/pt-pt/politica-de-privacidade/

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Este site é editado por Hotel Anacapri Limited, Gyllyngvase Road, Falmouth, Cornwall and Isles of Scilly, TR11 4DJ, Reino Unido. Número de identificação da empresa: 115 0632 57. Utilizamos cookies para garantir que você tenha a melhor experiência e que todos os dados pessoais compartilhados durante sua visita sejam protegidos por nossa política de privacidade

Nosso site foi criado e é hospedado por eviivo Limited, 154 Pentonville Road, Londres, N1 9JE, Reino Unido. Cadastro: 05002392 Número de identificação da empresa: 877374571 . A eviivo não se responsabiliza pelo conteúdo exibido neste site, e operam o site em nosso nome sob a seguinte política de privacidade

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